Redefining the Customer Experience
ABOUT US
We are Global Services Consultancy (GSC)
At Global Services Consultancy (GSC), we redefine global scalability with an entrepreneurial approach that is fully customised ~ for you.
We connect your brand to a flexible delivery model that is bespoke and scalable for your organisation.
Start unleashing true delivery through the use of smart technology ~ unrestricted by geography.
OUR MISSION
AT GLOBAL SERVICES CONSULTANCY (GSC)...
Our mission is to provide bespoke solutions and the team behind the best experiences for the world’s leading brands. We strive to empower by value adding to your process in exchange for an unparalleled customer experience, regardless of geography.
We understand that the simplest tasks is often the most challenging. That is why we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter.
Secure Cloud-based Call Centre Solutions
Global Services Consultancy (GSC) adheres only to working with partners that hold the ISO 27001
security international standard. ISO 27001 is a globally recognized framework for managing a
business’s security responsibilities.
01
Security Risk & Management
Your customers rely on you to secure their data, and your business integrity depends upon it. Our security philosophy centres around protecting your customers and your business. It means working with partners such as Global Services Consultancy (GSC) that are as committed to data security, privacy, and management as you are.
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At Global Services Consultancy (GSC), we believe in providing security beyond compliance. An essential component to foster trust through every customer journey and experience.
02
End – End Security with your business in mind
Security and data privacy are critical for your business and customers. Applying our security philosophy, stringent security operations are rigorously enforced to ensure the privacy of your customer data and compliance for statutory and regulatory requirements.
ISO 27001
PCI Certification/Compliance/PCI-DSS v3.x
HITRUST/HIPAA
SOC Type 1 and 2 Certifications
Our call centre platforms
maintain industry standard security assurance certifications including:
Our Work
Drive your Cloud Advantage, home.
Our call centre teams are geared to provide assurance to you and your business from the start –
from our seamless setup and ongoing management designed for and aligned to best practices.
When our team manages the technology driving your goals, your team is free to focus on delivering business results.
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Call Center
as a Service
Scale on demand with your own comprehensive call centre solutions – customised to your needs to create a bespoke customer journey for your business.
Tech that disrupts the market but not your organization
Enhance the flexibility and scalability of your contact center technology stack, from
telephony to intelligent automation, video calls to IVR.
A secure, resilient, and compliant
cloud-based solution
Prioritize service continuity with cloud architecture that integrates applications easily and avoids unexpected interruptions or data losses and adheres to the highest security
standards.
Evolve from a cost center to a value driver
Scale simply and efficiently, closely matching capability and expenditure to usage and
demand while reducing maintenance, installation, and total ownership costs.
Innovation that returns time and money
Take the hardware and budgetary headaches out of changes in strategy and demand with
cloud capacity that scales to usage requirements.
Maximize collaboration between applications, teams and functions
We are constantly working to improve our offerings and expand upon our technological capabilities. Our expert team of professionals is passionate about developing the most advanced tech on the market. Ready to experience the future? Get in touch.
Bespoke Customer Services
Leverage on our range of solutions and begin customising your customer journey and solutioning. Contact us to learn more.
Your All-in-One Hub for Seamless Call Centre Operations
1
Automatic call distribution
Recognize answers and route incoming calls to the right agent, at the right time, regardless of location.
2
Call recording
Improve service quality across the team and help everyone perform with perfect pitch.
3
Auto dialers
Use dialer-based appointments, status updates, alerts and announcements to keep customers up-to-date and engaged with your brand.
4
Call disposition
Know call outcomes and improve operations with a predefined shortlist that simplifies after- call work and cuts wrap-up times.
5
Intelligent IVR
Optimize customer interaction with custom call flows that route to the right agent.
6
CRM integration
Unlock the power of a connected business by easily integrating telephony with your CRM/CEM and other applications.
7
CTI screen pop
Provide agents with the information they need for faster, more personal communication.
8
Callback
Smooth out spikes in call volume to minimize call abandonment and improve customer convenience through in-queue virtual hold and scheduled callback.
9
Voice calls
Power up your sales and service by building a better sense of trust, understanding and human connection.
Industries
Meetings, Incentives,
Conventions & Exhibitions
Retail
Education
Medical
Trade and Industry
Are you ready to begin your bespoke journey towards a more productive and profitable business outlook?
Reach out to us via email at: contactus@globalservicesconsultancy.com
Schedule Your Discovery Call today!
Our Clients
Get in Touch
At Global Services Consultancy (GSC), we have your priorities at heart…
+21625509203